Create a Support Ticket

For technical issues, use this dedicated ticket form. You will receive a case ID and a confirmation email.

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Ticket Form

Please describe the issue as precisely as possible so we can help faster.

How we handle your request: incoming requests are categorised with AI assistance so they reach the right place quickly. A human reads and answers your request.

What does that mean exactly?

The categorisation serves internal triage and prioritisation only — no automated decision about your request is involved. AI processing takes place within the EU. Email addresses, phone numbers and bank details in the subject line and message body are automatically redacted beforehand, and your data is not used to train AI models. Details in our privacy policy.

What happens next?

  1. Your ticket is created instantly in the Florivio support inbox.
  2. You receive an email confirmation.
  3. You get a case ID for follow-up (e.g. FLV-000123).

Response times

From the Standard plan: first qualified response within up to 72 hours on business days (Mon–Fri, 9 AM–5 PM CET).

Not a support ticket?

For general questions, offers, or partner topics, please use the contact form.

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Direct email

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